Frequently Asked Questions

Please call our friendly team on 1300 11 4769 or email us at if you would like further information. Our friendly team are here to assist you with all of your enquiries. 

Psychological therapy utilises evidence-based interventions in a safe and supportive environment. During a therapy session you will work towards collaboratively toward your goals and presenting issues, including specific changes you would like to see. 

We accept all clients therapy, telehealth and assessments. You do not require a referral to attend an appointment with us. Many people decide to see a psychologist without consulting a GP or other health professional. However, if you wish to claim a Medicare rebate for your session, you will require a valid Mental Health Care Plan from your GP prior to your first session with us.

If you have a referral from your GP or psychiatrist, please bring this along to your session as it will be needed for Medicare rebate. You may also want to bring along any information relevant to your goals for therapy or assessment.

Each session with your psychologist is 50 minutes; there may be exceptions to this, however that will be organised specifically with your psychologist depending on your needs.

The answer to this will depend on your individual circumstances and reasons for seeking support. You will decide with your psychologist how often you should attend therapy, for example be weekly, fortnightly or even monthly depending on your situation and what will best support your needs.

Our experienced psychologists offer psychological services to adults, adolescents and children. We welcome all genders, sexualities and cultural backgrounds and we are dedicated to providing a compassionate, warm and secure therapy space.

We offer both telehealth and face-to-face appointments. Please discuss your preference with us at the time of booking and we will work with you to ensure you are comfortable in your preferred therapeutic environment.

Yes. Client parking can be located under directly behind our building or there is free on street parking directly in front of the clinic.

Yes. We have therapy rooms available on our ground floor, with wheelchair accessible entry. Please advise at the time of booking your appointment if you require an accessible therapy room.

Costs vary, depending upon the length of the appointment and/or assessments. Please discuss this directly with our administration team when booking your appointment.

If you have a valid Mental Health Care Plan, you may be eligible for a rebate from Medicare for up to $93.65 per session, for up to 10 sessions per calendar year. You will need to pay the gap for the remaining cost of each therapy session.

You may be able to claim some of the fees back through your Private Health Fund. At the conclusion of each session, you may request an invoice that provides the details required for you to organise rebates with your insurance provider. Please contact your private health insurer for rebate information.

Please note: you are not able to claim from Medicare and your private health fund for the same consultation.

We are a private clinic and do not bulk bill.

We are not a crisis or emergency service and are unavailable after hours. If you require urgent support outside of scheduled appointment times, please present to your nearest emergency department, or contact the following:

• 000
• MH CALL – 1300 642 255
• Lifeline – 13 11 14
• Kids Helpline – 1800 55 1800

Each session you book with us is therapy time reserved in your psychologist’s day to provide care to you. We ask that you respect your psychologists time and understand that the more notice you can give the easier it will be for us to offer the appointment to someone else in need of therapeutic care.

If you do not show up to an appointment or fail to let us know within our cancellation policy timeframe, a cancellation fee will apply as per our cancellation and no-show policy (100% of the appointment fee).